Refund policy
All orders are backed by our 90-Day Money Back Guarantee!
How to Initiate a Return
Step 1: Contact our customer service team at info@shophomeguard.com
Step 2: Provide your order number and a brief explanation of why you are returning the product or how we might improve it.
Return Shipping
Customer Responsibility: You are not responsible for the return shipping costs. We cover all shipping costs.
Defective/Wrong Item: If the product is defective or incorrect, we will cover the cost of a replacement and ship it out as soon as possible.
Note: Shipping delays caused by reasons beyond our control are not valid reasons for a return.
Reporting: Please contact support within 14 days of receiving the product if you need to report a defect or an incorrect item.
Refund Process
Processing Time: When approved, your refund will be issued to your original payment method within 7–14 business days.
Bank Processing: Depending on your financial institution, it may take additional time for the refund to appear in your account.
Exchanges
Option: If you wish to exchange your product for a different size or model, please indicate this when initiating your return.
Availability: Exchanges are subject to product availability.
Defective or Damaged Items
Immediate Action: If you receive a defective or damaged product, please contact our customer service team immediately.
Verification: To help us verify the issue and expedite your claim, please include a clear photo or video showing the damage.
Next Steps: We will provide instructions on how to return the product and arrange for a replacement or refund.
Cancellation Policy
Time Limit: Orders can only be cancelled prior to shipment processing. If an order has been processed it must be returned upon delivery to qualify for a refund.
How to Cancel: Please contact our customer service team at info@shophomeguard.com.
Contact Information
For any questions or concerns regarding our return policy, please email our customer service team at info@shophomeguard.com.